Refund Policy

One-time video packs

This policy covers the one-video and three-video packs sold at raindancegenerator.com. These purchases do not renew automatically.

Failed or uncertain tasks

A confirmed failed task returns its reserved video credit automatically. This is a credit return, not a cash refund. A task whose submission, review, payment, or delivery status is uncertain is held for investigation; do not repeatedly purchase or submit the same task. Contact support with its reference if it needs attention.

Request a refund

Email hello@raindancegenerator.com from your account email with the order reference, amount, date, and a short explanation. Do not include card details or passwords.

We review duplicate or incorrect charges, purchases not credited, unused credits, and technical failures that prevent delivery. Explain any problem with a completed video so we can investigate it. AI output can vary in likeness and movement; a change of preference alone does not automatically establish that a delivered video failed.

How refunds affect access

Approved refunds are returned through the original payment method. A refund or dispute places the account’s video credits and downloads under review, including unused credits, until payment reconciliation is complete. Contact support if an unrelated paid video is affected. We do not automatically restore access after a disputed payment changes status.

Your bank or payment provider determines when an approved refund appears. Nothing in this policy removes mandatory consumer rights or your right to raise a payment dispute.